Question 1

How long does a repair take?

Accepted Answer

Most repairs are completed within 1-2 hours while you wait. Complex repairs like water damage or logic board work may take 24-48 hours for full diagnostics and treatment.

Question 2

Do you offer a warranty on repairs?

Accepted Answer

Yes, every repair comes with a 12-month warranty covering parts and labour. If anything goes wrong with our repair, we will fix it free of charge.

Question 3

What quality parts do you use?

Accepted Answer

We use premium aftermarket parts that meet or exceed original specifications. For screens, we offer three grades: Standard LCD, OLED, and Original OEM — all preserving Face ID and True Tone functionality.

Question 4

What if my device cannot be repaired?

Accepted Answer

Our No Fix, No Fee guarantee means you pay nothing if we cannot repair your device. We will provide a free diagnosis and honest advice about your options.

Question 5

Do I need to book an appointment?

Accepted Answer

Walk-ins are welcome, but we recommend booking ahead to guarantee your slot. Doorstep repairs always require advance booking for technician scheduling.

Question 6

Will I lose my data during repair?

Accepted Answer

Most repairs do not affect your data. However, we always recommend backing up your device before any repair as a precaution.

Question 7

Do you offer doorstep repairs in Essex?

Accepted Answer

Yes, we offer doorstep repair services across Chelmsford and surrounding Essex areas including Brentwood, Witham, Braintree, Billericay and more. Book online and our technician comes to you.

Question 8

Do you buy old or broken devices?

Accepted Answer

Yes, we buy iPhones, Samsung phones, iPads, MacBooks and laptops — even broken ones. Get an instant cash offer on our website or visit our Chelmsford store.